(1) Introduction We understand that from time to time you may wish to return a product to us. We have created this Returns Policy to enable you to return products to us in appropriate circumstances. This Returns Policy applies to customers irrespective of your geographical location. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000). (2) Returns Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 7 days following the date of receipt of the product. (b) the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new. (3) Returns procedure In order to take advantage of your rights under this returns policy, you must: a) Provide us with the following information: Order Number, Product Name, the reason for the return and whether you want a refund or a replacement. b) We will email you back with instructions for returning by Royal Mail or we will arrange for our courier to come and collect the product you wish to return. Products returned under this policy must be sent by recorded delivery to: Returns Dept., Norwich Camping and Leisure, 58 Yarmouth Road, Blofield, Norwich NR13 4LQ You will be responsible for paying postage costs associated with returns under this policy. (4) Refunds We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.