A-Z Supply accepts PayPal as the only form of payment
Shipping information: A-Z Supply ships products via FedEx, UPS, US Postal Service and select Freight Carriers, depending on the size of the item and the destination zip code. Over 99% of incoming orders are received and processed electronically within 1 business day. Orders are then routed to the closest warehouse and shipped using standard ground delivery. Once the freight carrier picks up a package, tracking information is automatically forwarded to the customer. This process can take up to 72 hours, but the actual shipment of the product occurs much faster. LTL shippers do not provide tracking numbers, they only use bills of lading which can not be searched on the Internet. If you are ordering a large product, please provide a daytime phone number so the delivery driver can call ahead and schedule a delivery time. Shipment times: All orders will be processed no later than the following business day. Orders placed during holidays and weekends will be processed on the next regular business day. Payment must be cleared before orders can be fully processed. A-Z Supply ships from multiple warehouses across the country, so it is fairly common to receive multiple-part orders in separate packages, which can arrive at different times from different carriers. Out of Stocks: In the rare occurrence a product is out of stock, we will notify you via telephone or email to advise you of the expected delay. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. Order delivery times may be delayed due to circumstances such as credit authorization, back-orders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Orders cannot be shipped to a PO Box, military APO/FPO or international address. Shipping outside the 48 states: Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply.
What if I am dissatisfied with my purchase? If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order unless otherwise noted as a "non-returnable" or "final clearance" item. A-Z Supply does not charge a restock fee.
Returns due errors made by A-Z Supply: If you receive an incorrect item due to a shipping, listing, or advertised part fitment error; or due to any fault of A-Z Supply, please notify us within 3 business days. We will ship out a replacement part at no charge to you, and will send a pre-paid UPS or FedEx shipping label to return the incorrect part.
Returns due to shipping damage: If you receive an item that is damaged in transit, please notify us within 3 business days. If the box is visibly damaged, refuse shipment. If the box appears undamaged, but contains a damaged product, please take pictures of the product still in the box and notify us immediately. We will ship out a replacement part within 48 hours at no charge to you. A damage claim will be filed with the carrier, and you will be sent a pre-paid UPS or FedEx shipping label to return the damaged part.
Returns due to the fault of the customer: If you receive an item that you are dissatisfied with for any reason, please notify us within 7 business days so it can be returned. Freight charges apply. Any items noted as "not returnable" cannot be returned.
How do I return the product? For fastest results, please click the CONTACT button at the top of this page. We will issue a Return Goods Authorization (RGA) number. Due to our high sales volume, no returns will be accepted without an RGA number. All returns must be unopened, undamaged, unused, uninstalled and complete with all parts, packing materials and instructions. A credit will be issued using the same payment method used for purchase within 5 days after the product is returned and inspected.
A-Z Supply is an employee owned enterprise which has served the e-commerce community for 8 years, with exemplary service and attention to detail. We specialize in purchasing close-outs and overstocked inventory from manufacturers and distributors at tremendous discounts. We pass along the best possible prices to our customers through our high-volume purchasing power. We offer a wide variety of consumer products. Everything we sell is brand new and ships in original packaging. We are able to offer combined shipping to further lower our delivered prices. Our staff are experts in online sales, dedicated to quality and top notch service. We strive to give customers our full attention and best effort.
Please contact us through the eBay messaging system by clicking the CONTACT button.Our Customer Service Department answers messages Monday through Friday from 8:00 a.m. to 5:00 p.m.To ensure your message is routed to the correct person, please choose only one method of contact, and include your Order ID number, name and contact information. Please note eBay will block personal email addresses sent through their messaging system.