Standard Shipping: Is through FedEx or USPS Ground. Express Air shipping is available for additional charge but you will have to contact us before to the auction ending to make preparations.
Shipping to HI, AK. & PR: is available by air only. Please email for cost.
Shipping To Canada: We are NOT RESPONSIBLE FOR ANY DUTY/TAX/BROKERAGE OR ANY OTHER FEES THAT MAY BE CHARGED! We have no control over them and do not have the Information to quote the prices you will be charged. Shipping Internationally: We accept only Pay Pal for all our transactions. We ship worldwide. Shipping charges cover only the cost of shipping the item and insurance. WE ARE NOT RESPONSIBLE FOR ANY DUTY/TAX/BROKERAGE FEES THAT MAY BE CHARGED! We have no control over them and do not have the information to quote the prices you will be charged. We use USPS for all our international shipments. Email for shipping costs if you live outside the USA. Sorry, we will not lower the value because we must claim full amount for insurance purposes.
LOCAL PICKUP IS NOT AVAILABLE.
Any packages that are returned to us as undeliverable are subject to an additional shipping charge to reship the item. It is the Buyers responsibility to make sure the address they submit with their payment is the current and correct address you would like the item shipped to. We are not responsible for packages shipping to the incorrect address. The shipping feature we use automatically pulls the shipping address information into the system, so please double check that all of your information is correct before sending your payment. Combined Shipping: We can combine shipping for multiple items on many of our products. There is no discount on multiple saddles purchased please wait to pay and after all auctions have ended that you are bidding on let us know you are ready and we will send a combined shipping invoice .Please email to confirm and if any additional cost will be necessary. Shipping Time: We try and ship all items within 24 -72 hours after verified payment is received. If you pay on a Friday after 12:00 PST time then we your item will ship out the following Monday morning.
Expedited Shipping: Expedited Shipping is available for additional cost, please contact prior to the auction ending to make arrangements. Please do not request a tracking number immediately after the payment is made. The tracking number will be uploaded to the item number once the shipping label is made. Please wait 48 hours after payment has been sent if you have not received a tracking number before requesting updated information.
Warranty & Returns
We offer a 14 day money back guarantee on all our items. We will accept refunds or exchanges within 14 days of the receipt of the item. Item must be in the original box and in new condition. ITEM CANNOT HAVE BEEN USED OR PLACED ON A HORSE IN ANY WAY,SHAPE OR FORM! We reserve the right to refuse returns in which the value of the item has been diminished in anyway. Item must be returned packed in the same condition in which it was received. For functionality, this item comes with a 14-day warranty from our company. If you encounter a problem, please contact us with a detailed description of the issue so we can assist you. If the item needs to be sent back to us we request that a letter be placed inside of the box explaining reason for return with item number and the item number on the outside of the box. Please also note whether it is being returned for replacement or for a refund. If a replacement is needed, we will try our best to get you the same model you won, if that is not possible we will try to work with you to find an acceptable replacement. Our warranty expires 14 days from the date of delivery. Turn around time once the non-working item is received, is usually 3-5 business days, depending on the model. We do require the item to be sent back before a replacement can be sent. Our warranty does not cover misuse, water damage, or excessive use.Email Requests
We try our hardest to reply to all emails within 24 hours. Please be patient and wait one full day before emailing us the same request again. If for some reason you are not receiving return emails from us, it may be that your Spam filter or alternate email addresses are preventing the email from arriving. Please check any Spam or bulk folders for replies. If you still are not receiving emails, please forward us your phone number so we can contact you directly. We generally answer all emails from between 9:00 am - 5:00 PM PST M-F. We do not answer emails over the weekend, sorry. Please Do no email us direct this is against E Bay policies and those emails will not be answered and deleted.
Our Customer Satisfaction Pledge
Here at Mr. Saddle our number one goal is to give the best customer experience possible and we will treat you with courtesy and Respect. We will quickly address any potential problems you may experience, We provide you with the best prices with no reserves in the equestrian market, If for any reason you are not happy with your buying experience please do not hesitate to contact us. If needing to return a item We will provide you hassle free and simple fast track returns so you can quickly receive your refund or exchange.