| New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details. See all condition definitions- opens in a new window or tab ... Read moreabout the condition
1. We only do postages during weekdays (Monday - Friday) 2. We aim to dispatch all items within 1-2 business days of receiving payment. 3. The dispatch method will be defined on the auction under postage and payments section. If you wish to send it any other way or via a faster method. Please email us and we will check for you and let you know if there will be an additional cost involved.
The terms of sale have been clearly listed under individual heading of 'Payment Policy, Shipping Policy, Returns Policy, Guarantee Policy, About Us'. Please read the sections and be happy with the details before proceeding to bid or purchase.
We guarantee to send items out within 1-2 working days of cleared payment.
1. I want you to be happy with your purchase. 2. Please check it is functioning correctly within 3 working days of receipt. Any transit damage or visible faults must be reported within this time frame for a replacement or refund. 3. You can still return your item at your own cost (if you are simply unhappy with it) within the first 14 days of you receiving it. All items must be returned unused in their original packaging, with full box & its contents (e.g. phone, battery, charger & adaptors, handsfree, pc cable, leather case/pouch, user manuals, CD software, interior packing case, box, memory card etc) and in a resalable condition. 4. All returns must be pre authorised. Please contact us via email or on the above contact no with the reason for your return. We will than email you a return address to send the item back to. 5. All returns must be received to us within 14 days of us authorising a return for the item. 6. Please note that if the returned goods are not in the same condition as they were sent out than a reduction in value will need to be applied to the returned item. We will deem this by looking at what the item can be resold at and inform you via email. 7. If you are: a) A UK customer: you will be required to send the item back either by recorded delivery or special delivery depending on the value of the item. We will inform you of the return method to use when we email over the return address. b) An overseas customer: all returns must be accompanied by an appropriate courier with online tracking + to be signed & signature obtained on delivery. c) All customers are advised to keep safely the proof of payment for returning item(s) along with the confirmation note or slip provided by the relevant mail or courier service with tracking number on it, until we confirm the safe receipt of your return item(s). 8. The Customer will bear the cost of returning the item and we do not accept or cannot be held liable for lost or damaged items whilst in transit to us. 9. We advise that you include a note with the ebay item number and buyer’s ebay user ID clearly sated on it, along with the return package. 10. Soon after our ‘Returns Dept’ has received your returned item(s)' package, the necessary actions will be initiated to process your refund and this process could take up to five working days. 11. Your refund will be made on the same mode of payment used to make the initial purchase. 12. After 14 days of receipt of the item unless we specifically mention that we are offering a warranty from ourselves for the item being sold within the auction title or description. We cannot receive returns or exchange for your item & you will have to contact the manufacturer to cover issues under remaining warranty. If item is a discontinued product and out of manufacturer warranty you will have to arrange for repair at your own cost.
We are a mobile phone and small electronics company and have been selling on ebay for a few years. We aim to provide a high level of customer service and hope you enjoy your product and leave us some positive feedback on arrival. We will return feedback to all those that leave positive feedback for us. If there are any issues do contact us as we are here to help and for you to have a pleasant buying experience. Contact us 1. Telephone : In UK : 07931-705270 Overseas :+447931705270 2. Email : 3. Internet : Please use eBay 'Ask seller a question' link or 'Contact Seller' option on any of our eBay listings. We will do our best to ensure you receive a quick response in less than 24 hours from our dedicated customer services team. Quick response in less than 24 hours from our dedicated customer services team. ref: AZ