Payment methods include: PayPal, Bank Deposit, Credit Card or Cash on Pickup. Payment or contact is required within 3 days of confirming to buy/winning an auction. If paying by Credit Card, please contact us on 1800 853 315 for your payment to be processed.

Please choose carefully when purchasing, as we may not be able to provide a refund or replacement if you change your mind. Faulty on Arrival If you receive a faulty item, we will at our discretion either repair or replace the item. If the fault is minor (such as a dent) and you would prefer to keep the item, we may offer you a partial refund of the purchase price as compensation. Aussie Batteries & Solar will arrange and pay for any return freight if we require the faulty product returned, and for any delivery costs to get the repaired or replaced item back to you. When a faulty item is being returned for a replacement, the original item must first be returned before a replacement item is sent out. If we cannot repair or replace your item, we may offer you a similar alternative (if one exists) or a refund of your order. Please note: if the item was working on arrival and you are claiming warranty, a different policy applies - please see our Warranty Information Incorrect Item In the event you receive an incorrect item, you can return the product as long as it remains unused and unopened with the original pacaking intact. If the item is incorrect due to an error by you, you will need to pay for all postage costs. If the error is by us, we will pay for postage costs. Product Exchanges We are not required to provide an exchange if you change your mind, however typically we will be able to do this on the following conditions: Item is unused, unopened with the original packaging intact Any shipping costs to return the item and have the exchanged item delivered are covered by the customer Aussie Batteries and Solar reserve the right to charge a 20% restocking fee for any new items that have been ordered incorrectly and returned. The buyer is also responsible to pay postage for any items returned under Warranty but are found to be fully working when tested.  Returning Products to us If you have contacted us and confirmed your return will be accepted, please address your package to: Aussie Batteries & Solar
Unit 2, 8 Technology Drive, Warana Queensland 4575, Australia Please include a copy of your invoice/invoice number, and details on why you are returning the product to help with timely processing. Please note: We do not refund delivery costs, insurance charges or lost returned items.

Based on the Sunshine Coast in Queensland, Aussie Batteries & Solar are proudly an Australian company specialising in batteries for all applications, and complete solar systems. We believe in supplying the hardiest and most suitable products available, built to best handle Australia's harsh environmental conditions. We aim to only use and stock quality products that will last the distance, and back them above and beyond with exceptional warranties. Our products are sourced directly from the manufacturers, allowing us to offer competitive pricing.

Important note: Australian Consumer Law This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Giant Power Battery Warranties Aussie Batteries & Solar will replace a battery if it is faulty or defective in either manufacturing or materials during the warranty period. Our batteries are covered by a pro rata warranty. This means that depending on the amount of time you have had the battery for, if you make a warranty claim you may have to pay a small pro rata fee, based on the time you have had the battery and a percentage of the replacement battery cost. This is because you have had substantial use from your product, receiving a certain value already from your investment. An example of pro rata warranty: John has a 60AH Giant Power battery. The battery has stopped charging.John sends the battery back for testing, and it is confirmed that the battery is faulty. A new 60AH Giant Power battery costs $189. John has had his battery for 11 months, so according to the pro rata warranty, he must pay 16.5% of the cost towards the replacement battery. John pays the 16.5% pro rata fee of $31.19 and is sent a new 60AH Giant Power replacement battery. For any questions regarding the pro rata warranty, please contact us. Warranty Periods AGM Batteries 0-75AH Capacity: 3 years Pro-Rata warranty 0-6 months from purchase date: full replacement 7-12 months from purchase date: full replacement with 16.5% pro rata fee 13-18 months from purchase date: full replacement with 33% pro rata fee 19-24 months from purchase date: full replacement with 49.5% pro rata fee 25-30 months from purchase date: full replacement with 66% pro rata fee 31-36 months from purchase date: full replacement with 82.5% pro rata fee AGM Batteries 75AH+ Capacity: 5 years Pro-Rata warranty 0-12 months from purchase date: full replacement 13-24 months from purchase date: full replacement with 20% pro rata fee 25-36 months from purchase date: full replacement with 40% pro rata fee 37-48 months from purchase date: full replacement with 60% pro rata fee 49-60 months from purchase date: full replacement with 80% pro rata fee Tubular Gel Batteries: 7 years Pro-Rata warranty 0-24 months from purchase date: full replacement 25-36 months from purchase date: full replacement with 16.5% pro rata fee 37-48 months from purchase date: full replacement with 33% pro rata fee 49-60 months from purchase date: full replacement with 49.5% pro rata fee 61-72 months from purchase date: full replacement with 66% pro rata fee 73-84 months from purchase date: full replacement with 82.5% pro rata fee Flooded Deep Cycle Batteries: 2 years Pro-Rata warranty 0-12 months from purchase date: full replacement 13-14 months from purchase date: full replacement with 8.5% pro rata fee 15-16 months from purchase date: full replacement with 25% pro rata fee 17-18 months from purchase date: full replacement with 41.5% pro rata fee 19-20 months from purchase date: full replacement with 58.5% pro rata fee 21-22 months from purchase date: full replacement with 75% pro rata fee 23-24 months from purchase date: full replacement with 91.5% pro rata fee Please note: we do not provide warranty for batteries used in golf buggies or mobile scooters. All other warranties The majority of our product lines are covered under our general warranty in the event of fault or defects in either manufacturing or materials during the warranty period. In the event of a faulty product, Aussie Batteries & Solar will at its discretion repair or replace the faulty product. Warranty Periods 25 Year Solar Performance Warranty Giant Power Solar Panels are guaranteed to test at a minimum of 80% of their rated max power over a 25 year period 5 Year Warranty Specific EvaKool Fridge Lines (those that are manufactured in Australia) 2 Year Warranty Giant Power Fridges Battery Chargers Battery Boxes Inverters Haswing Electric Outboards Hyundai Generators Cabling & Connectors Solar Panels Solar Charge Controllers If in doubt about warranty period on your product, please contact us. Warranty Conditions The warranty period is not renewed or extended as a result of a warranty repair or replacement The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made The warranty is not transferable and is only offered to the original end user of the product The warranty only applies to products purchased through Aussie Batteries & Solar or authorized resellers To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded. Warranty Exclusions Warranty offered by Aussie Batteries & Solar is void if the defect or fault is caused by: Failure to follow proper installation, operation or maintenance of the product Inappropriate or improper use of product for purposes other than that for which it was designed Neglect, lack of care, poor handling or accidental damage Repairs, alterations or modifications performed by a third party without our explicit consent Tampering or alterations to the product markings or labelling Contamination of product by foreign material Incorrect charging, including overcharging and/or undercharging Use of batteries in golf buggies or mobile scooters Warranty does not include: Labour costs Transit costs (if the product has to be sent back to us) Normal maintenance costs To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences How to Make a Warranty Claim If you believe your product is faulty or defective due to improper manufacturing or construction, please follow these steps to make a warranty claim: Contact Aussie Batteries & Solar regarding the details of the faulty product. We will try to confirm whether or not the product is indeed faulty through simple testing, however you may be required to return the product to us at your cost for more advanced testing. Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty. Fees may apply for pro rata warranties or transport costs to send a replaced or repaired product. In the event a product is deemed by our testing not to be faulty or, you have the choice to have the product returned at your cost.