Shipping & Int'l Within the United States: Domestic orders are shipped within one business day from the time the payment is cleared. Orders are processed in the order they are received. Items that require construction or customization (adjusting bows, making arrows, etc) may take longer to ship because of the work being performed. Orders with customer paid shipping (Expedited, Express and Overnight services) are pulled forward and are processed before other shipments. Once the item leaves our facility we no longer have control of it. We do not control the shipping companies nor do we have access to additional information other than what is provided with your tracking number. If you experience service issues with these shipping companies, we will work with you to find your delayed, lost, or damaged items. If you prefer one company over the other, please select their service at checkout. If you select the free shipping option your item will ship the cheapest method which is usually USPS. The "estimated delivery date" in the listing is provided by eBay, not us. Please note that these are estimates and not a guaranteed delivery date. If you need the item by a certain date feel free to contact us prior to purchasing and we can check delivery times based on your location. Any order over $700 will require a signature at the time of delivery. This is for both your protection and ours. We do not make exceptions to this policy. Orders are not shipped on the following holidays because the post office is closed: New Year's Day, Martin Luther King, Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day (if falls on Sunday then will be the Monday after).   International: All International sales are final with no warranty by us. We do not allow returns on International sales. Please also check with the manufacturer as some do not offer a Manufacturer Warranty on items sold to locations outside the United States. Because of issues and limitations with other services we only offer international shipping services displayed in the listing. These are services that provide delivery notification in your area. There may be cheaper shipping methods, but due to past problems with delivery and their not providing delivery notification in certain countries, we are not able to ship via these methods. We only ship to the countries shown in the listing, no exceptions can be made. You, the buyer, are responsible for knowing what items are prohibited and restricted by your country's customs department. Please check with your country's customs office before purchasing if you are unaware of such prohibitions and restrictions. If items are seized by customs, we are not responsible. Import duties, taxes, and charges (typically collected upon delivery or pickup) are the buyer's responsibility and are not included in the item price or shipping charges. Please check with your country's customs office prior to purchasing to determine what these additional costs will be. We will NOT under-value merchandise and we will NOT mark the item as a gift on customs forms. Doing that is against U.S. and international laws. DO NOT ASK US TO BREAK UNITED STATES AND INTERNATIONAL LAWS. International orders do require extra processing time to package and ship. Please allow 24-96 hours to ship depending on shipping volume.   Contact Us: If you have any questions, you can contact us using eBay Messaging or by phone at 866-290-4257.

FAQ Topics:   :   :   :   :   :   Item Section: The products we sell are new, in the original packaging. If for whatever reason we are selling a used item, it will be noted under the item specifics and in the item description. Our items all have descriptions and photos that we feel are very accurate. Due to our selling quantities of an item in a listing most photos are stock photos provided by the manufacturer. Some manufacturers will make mid-production changes to an item without our knowing. If there is a specific feature you are looking for in a product please contact us before purchasing so we can double check the item to make sure it will meet your expectations. If you find any discrepancies in a listing, please let us know so we can correct it. The sizes listed are provided by the manufacturer of that item. Sizes can vary depending on the company. We try to provide sizing charts when they are available. If you need measurements of a certain item to determine fit, please contact us through eBay messaging. Do not forget to include the size(s) for which you need the measurements. The information provided in the item details is usually all the information provided to us by the manufacturer. If you require additional information, please contact the manufacturer of the item. You may also contact us through eBay messaging and we will try to get you the information you need.   Purchasing Section: If you are only purchasing the one item, you can click "Buy It Now" and follow the instructions to complete the transaction. If you want to purchase multiple items, click "Add To Cart". Once you have all the items you want to purchase in your cart, then you can follow the instructions to complete the transaction. If the listing has a "Make Offer" button, we are accepting best offers on that item. You can submit up to 3 offers per item. Once an offer is accepted, you are required to make payment at that price for the item. If multiple offers are accepted you are agreeing to purchase multiple items or the single item at the highest accepted price. If the listing does not have the "Make Offer" button then the listed price is our best price at that time and we are not accepting offers on that item. accidentally bought more than one, or I need to make changes to my order, what do I do? Once an order is placed we cannot make changes to it. Please notify us as soon as possible if you have ordered the incorrect item. The order will have to be cancelled and then you can purchase the correct item. This does take additional time and will delay your package going out and is why we encourage customers to review their order and shipping information prior to completing their purchase. We cannot always guarantee that we will be able to stop the order but we will do what we can. Once orders are placed they enter the processing and shipping departments and depending on where the order is in that process they may not be able to be cancelled.   Payment Section: Walnut Creek Outdoors charges sales tax for Indiana purchases only. We accept Paypal and major credit/debit cards. To checkout, click the "Buy It Now" or "Add to Cart" button and follow the steps to make your payment. Please call us toll free at 866-290-4257 if you have any questions or need assistance making payment.   Shipping Section: Domestic orders are shipped within one business day from the time the payment is cleared.  Orders are processed in the order they are received.  Items that require construction or customization (adjusting bows, making arrows, etc) may take longer to ship because of the work being performed. Orders with customer paid shipping (Expedited, Express and Overnight services) are pulled forward and are processed before other shipments. Orders are not shipped on the following holidays because the post office is closed: New Year?s Day, Martin Luther King, Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day (if falls on Sunday then will be the Monday after). Shipping times vary depending on the "Ship To" location. All items are shipped from our Gas City, Indiana warehouse. The "estimated delivery date" in the listing is provided by eBay, not us. These are usually close but not always accurate as they are estimates and not a guaranteed delivery date. If you need the item by a certain date, feel free to contact us prior to purchasing and we can check delivery times based on your location. If you need a faster shipping method than the one displayed in the listing, you can click the "Shipping and Payments" tab above the item specifics in the listing. This will show additional shipping options that you can select when you complete your purchase. If you do not see the service you need please contact us via eBay messaging or call us at 866-290-4257. Once an order is placed, we are required to ship to the address as it is on the order. If you do need to make changes, please notify us as soon as possible. The order will have to be cancelled and then you can re-purchase the item and provide the correct shipping address. This does take additional time and will delay your package going out and is why we encourage customers to review their order and shipping information prior to completing their purchase. We cannot always guarantee that we will be able to stop the order but we will do what we can. Once orders are placed they enter the processing and shipping departments and depending on where the order is in that process they may not be able to be cancelled. Any order over $700 will require a signature at the time of delivery. This is for both your protection and ours. We do not make exceptions to this policy. Most of the items we sell have free shipping and handling. Some items that have larger packaging will have additional shipping and handling charges. These are noted in the listing based on your location. You can also click on the "Shipping and Payments" tab above the item specifics in the listing. Tracking numbers are provided at the time the item ships. It is suggested that these numbers be entered into the carrier's website for up-to-date tracking as eBay's tracking sometimes does not always reflect current information. We do offer international shipping on most items. Because of issues and limitations with other services we only offer international shipping services displayed in the listing. These are services that provide delivery notification in your area. There may be cheaper methods but due to past problems with delivery and their not providing delivery notification in certain countries we are not able to ship via these methods. We only ship to the countries shown in the listing, no exceptions can be made. You, the buyer, are responsible for knowing what items are prohibited and restricted by your country's customs department. Please check with your country's customs office before purchasing if you are unaware of such prohibitions and restrictions before purchasing. If items are seized by customs, we are not responsible. Import duties, taxes, and charges (typically collected upon delivery or pickup) are the buyer's responsibility and are not included in the item price or shipping charges. Please check with your country's customs office prior to purchasing to determine what these additional costs will be.   Returns Section: Returns are permitted on brand new, unopened (factory seals cannot be broken), unused items within the time frame noted in the listing. The items purchased are new and being sold by a professional dealer. If there are any issues discovered with your purchased item(s) please contact us immediately so we can help resolve the issue. All returns to Walnut Creek Outdoors or the Manufacturer must have an RMA number or they will not be accepted. The RMA number must be written on the outside of the return package. Not doing this may cause a delay in processing your return. We are not responsible for returning unauthorized items. Please allow up to 14 business days from receipt (varies depending on volume) for your return to be processed. If an item is returned for refund and found to be opened (factory seals broken), missing tags (when applicable), abused, or misused it will be returned to the buyer at the buyer's expense with no refund given. Please be responsible and respectful to these rules as they help keep our costs down and in turn allow us to continue to offer great prices. We must charge a 20% restocking fee on eBay purchases for returned items to cover the many costs involved in the process (shipping, handling, auction fees) as these charges are not refundable to us. All restocking fees are waived if the return is a result of our error. All eBay returns have to go through the eBay Returns System. To open a return go to your purchase history in eBay and select "more actions" on the item you wish to return. Then select "return this item" from the drop-down menu. You will then need to select a reason for your return. Any buyer found abusing the returns process will be reported to eBay and will be blocked from buying from us in the future. All International sales are final with no warranty by us. We do not allow returns on International sales. Please also check with the manufacturer as some do not offer a Manufacturer Warranty on items sold to locations outside the United States. We cannot allow exchanges because eBay cannot process exchanges in typical retail store fashion. You will first need to request the return on the unwanted item. Your refund will be processed once it is received in accordance with the terms of the listing and our returns policy. You may purchase the other item needed at your convenience and it will be handled as a separate transaction. This also ensures that we have inventory of the item you want since it may be sold out by the time we receive the unwanted item back.   Other Section: Please check the tracking number provided to you when your item shipped. Unfortunately we do not have access to additional information other than what is provided with your tracking. We are at the mercy of the shipping company and we cannot influence packages once they are shipped. If your item tracking number shows an expected delivery date and it is past this date, please contact us as soon as possible number and we will do what we can to help. If the tracking number shows your item has been delivered but you have not seen it, please contact all members of the household, neighbors, and especially your delivery driver to determine if they have seen the package as soon as possible. Sometimes the delivery driver will place the package somewhere obscure if it does not fit in your mail box and can give you information to locate the package. We have also seen where a neighbor has taken the package to try to help you out but then forgets to get it to you. The sooner you can ask around the more likely folks are to remember the whereabouts of the package. Feel free to contact us if you need a description of the package as this sometimes helps in locating it. Please notify us as soon as possible via eBay messaging. Be sure to include pictures of the damage to the item. If the shipping material was also damaged, photos of this will help. Providing these photos will speed up the process and assist us in getting the problem resolved for you. You can contact us using eBay Messaging or by phone at 866-290-4257. Our retail store is located at 300 N 10th St Gas City, Indiana.